Tickets / Box Office Information and Policies
Box Office Policies
All tickets are non-refundable
Exchanges for Walton Arts Center events tickets may be made for any other Walton Arts Center event ticket of equal or lesser value, based on the availability of seats. No change will be given. A $5 exchange fee will apply to all transactions. (Subscribers and some Friends of the Walton Arts Center members receive free exchange privileges.)
Inclement Weather Policy
It is rare for a performance at Walton Arts Center to be canceled due to inclement weather, but in the case that a show is canceled we will post information on our website and phone system and do our best to contact all affected ticket holders. We want all of our patrons to be safe and we encourage you to look closely at your local weather conditions. If you decide that you will not be able to make it to the performance, call the Box Office at (479) 443-5600 at least 24 hours before the show time and we will work to get you into another performance if possible. We cannot exchange tickets inside of 24 hours to the performance, but you may turn back your tickets up to two hours before the show.
Protect yourself from ticket fraud
If you lose your tickets, the box office can reprint them at the time of the performance ONLY. A $3 re-print fee may apply. Patrons must show a photo ID at the time in order to get their tickets reprinted.
For most events presented by the Walton Arts Center or for which the Walton Arts Center sells tickets, the Walton Arts Center Box Office is the only authorized source for tickets. Ticket resellers may sell one ticket many times. Sometimes people who buy tickets through ticket resellers arrive at the performance and find that their tickets cannot be used. We do everything we can to prevent ticket fraud, and strongly discourage our patrons from purchasing tickets through ticket resellers or third parties. If you have any questions, we encourage you to call the Box Office at (479) 443-5600 before you buy.
Ticket resellers: Please note that we will quarantine any orders placed by suspected resellers, and may require additional information before releasing any quarantined orders. Walton Arts Center reserves the right to cancel orders placed by suspected ticket resellers.
We accept Visa, MasterCard, American Express and Discover.
Walton Arts Center offers group discounts for groups as small as 10. Whether you're a tour guide or travel agent organizing a tour of Northwest Arkansas attractions or a group of friends planning a night on the town, the Walton Arts Center can provide special ticket prices for you. See our Group Sales page for details on group discount tickets to any Walton Arts Center event.
Pagers & Cellular Phones
All pagers and cellular phones should be either turned off or set to silent mode. Patrons whose pagers or cell phones disrupt a performance will be asked to leave the theater.
Photography & Recording
Absolutely no photography or recording devices of any kind are permitted in the theater, including camera cell phones. Use of these devices could subject user to being asked to leave the theater, as it negates contract agreements between Walton Arts Center and our visiting artists.
Infant Friendly Events
Many events at Walton Arts Center are specifically designed for families and we encourage you to enjoy these events with your children. For performances marked as an Infant Friendly Performance, children UNDER two years of age and seated on a parent's lap may enter the theater without a ticket. Children two years and older must have a ticket to attend any event.
For performances that are NOT marked as an Infant Friendly Performance, children of all ages (including babes-in-arms) will need to have a ticket purchased beside their parents.
For events not specifically geared for young audiences, parents are asked to use discretion when bringing children. If children are disruptive to other patrons during a performance, parents may be asked to leave the theater with their child. Monitors are available in the lobby so you can watch the show with your children until they are ready to go back into the quiet atmosphere of the theater.
We attempt to begin all performances on time as indicated on your ticket. Latecomers will be seated at the discretion of the house manager, based on the specifications of the performance company.
Walton Arts Center offers wireless hearing enhancement systems free of charge to patrons with hearing impairment. The devices are available on a first come, first served basis at the coat check in the main lobby.
Walton Arts Center offers theatre binoculars free of charge to patrons with visual impairments. The devices are available on a first come, first served basis at the coat check in the main lobby.
Theater Accessibility & Special Seating
Walton Arts Center facilities are fully accessible. Special seating for patrons in wheelchairs is available for all performances. In order to accommodate you with the highest degree of service, please request special seating when making your ticket purchase.
Accessible Entrances & Parking
Parking for patrons with disabilities is available near the West Street entrance. Passenger loading and unloading areas with ramps are available at both the West and Dickson Street entrances.
Sign Language Interpretation
Sign Language Interpretation is available upon request. Please contact the Box Office (479.443.5600) at the time of your ticket purchase to request interpretation services. We request 3 days advance notice, if possible.